Probedex

Terms of Service

Last updated: 2026-05-31

These Terms of Service ("Terms") govern your access to and use of Probedex (the "Service"), available at probedex.ai and its subdomains. The Service is operated as an independent developer project under the brand name "Probedex" (the "Operator", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the Service.

1. Acceptance & Eligibility

By creating an account, completing a purchase, or otherwise using the Service, you (i) confirm that you are at least 13 years old (16 in the European Economic Area, in line with GDPR Article 8) and have the legal capacity to enter into this agreement in your jurisdiction; (ii) accept these Terms on your own behalf or, if you act for an organization, on its behalf with the authority to bind it; and (iii) agree that the Service is provided to individuals or organizations performing legitimate competitive-intelligence research, not to consumers seeking regulated decisioning. Only one account per natural person is permitted on personal-tier subscriptions.

2. Definitions

  • "Account" — the personal account created via Google OAuth that you use to access the Service.
  • "Plan" — the subscription tier you select (Free, Pro, or Business).
  • "Subscription" — a recurring paid Plan billed monthly or annually.
  • "Allowance" — the recurring monthly quota of Growth Teardown reports granted by a paid Subscription (Pro: 1/month; Business: 3/month).
  • "Top-Up" — single-report or multi-report credits purchased outside a Subscription.
  • "Report" — any Growth Teardown, Domain Snapshot, or other output the Service generates from your query.
  • "Insights" / "Action Plan" — AI-generated narrative sections of a Report produced by large language models.
  • "Third-Party Data" — data sourced from third-party network intelligence and aggregation providers.
  • "Content" — anything you submit (queries, watchlists) and anything the Service produces (Reports, Insights, exports).

3. Account & Authentication

The Service uses Google OAuth as its sole authentication method. By signing in you authorize Google to provide us with your basic profile (email address, name, avatar URL, and Google account identifier) for the purpose of creating and maintaining your Account. You are responsible for the security of the Google account you use to sign in; we are not liable for unauthorized access caused by compromise on Google's side or by your failure to protect your credentials. You may terminate your Account at any time by (a) using the account deletion option in your Settings, (b) emailing us at [email protected], or (c) revoking the Service's authorization in your Google account. Termination effects are described in Section 13. We may terminate or suspend accounts under Section 8.

4. Subscriptions, Billing, and the Monthly Allowance

4.1 Plans and pricing

Current Plans and pricing are listed on the Pricing page and are denominated in U.S. Dollars exclusive of any applicable VAT, GST, or sales tax (which Stripe Tax will calculate and add at checkout where required). At the date these Terms were last updated, the Plans are: Free ($0), Pro ($59/month or $564/year), and Business ($149/month or $1,428/year). We may modify Plans, pricing, and Allowance amounts going forward, with at least 14 days' notice for material changes affecting existing Subscriptions.

4.2 Billing and renewal

Subscriptions are billed in advance through Stripe and renew automatically at the end of each billing period at the then-current rate until you cancel. You may cancel a Subscription at any time from your Settings; cancellation prevents the next renewal but does not entitle you to a refund of the current period except as set out in the Refund Policy. Paid features remain available until the end of the billing period for which you have paid.

4.3 The Monthly Allowance — read this carefully

Each paid Subscription includes a recurring Allowance of Growth Teardown reports granted at the start of each calendar month (annual Subscriptions receive monthly grants on the same cadence, not a single annual lump). The monthly Allowance is use-it-or-lose-it: any unused Allowance expires at the end of the calendar month in which it was granted and does not roll over. The Allowance has no cash value, is non-refundable, non-transferable, and is forfeited when the Subscription is downgraded, cancelled, expires, or is suspended for breach. When you generate a Report, the Service consumes available Allowance first and then any purchased Top-Ups, in the order they were granted.

4.4 Top-Ups and Packs

Single-report purchases and multi-report Packs ("Top-Ups") are billed as one-time charges. Top-Up credits do not expire while your Account is active. Member pricing for Top-Ups (the "Member Price") is available only while you maintain an active paid Subscription; if your Subscription lapses, future Top-Up purchases are billed at non-member pricing. The Member Price will not be undercut by promotions or discounts.

4.5 Failed payments

If a renewal payment fails, we will retry per Stripe's standard dunning logic for up to 14 days, after which the Account is downgraded to Free. In-flight Reports that have already been initiated will complete; any Allowance for the unpaid period is forfeited.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not, and shall not permit any third party to:

  • Access, extract, mirror, or cache any Service page, API response, or Report output through any crawler, scraper, script, automated tool, headless browser, or other programmatic means that goes beyond ordinary human interactive browsing. Breach of this clause is a material breach of these Terms, triggering immediate termination under Section 8 and refusal of refund under Section 9 and the Refund Policy;
  • Re-distribute, re-syndicate, re-sell, sublicense, or republish any Report, Insight, Action Plan, aggregated dataset, CSV download, or other data export obtained from the Service (whether from a Discover view, an API response, or any other surface), in whole or in substantial part, except as expressly permitted under Section 10; all data exports are licensed for internal use only — redistribution, resale, or use as a dataset for derivative commercial products is prohibited and may result in immediate account termination under Section 8;
  • Build or operate a competing product whose primary value derives from republishing data obtained through the Service;
  • Reverse-engineer, decompile, or attempt to derive the source code, underlying dataset, or model prompts of the Service;
  • Share an Account or its credentials with any other person; a paid seat corresponds to one human user;
  • Use automated tools (bots, scripts, headless browsers) without prior written permission from us;
  • Circumvent or attempt to circumvent any rate limit, access control, paywall, or technical safeguard;
  • Use the Service to defame, harass, stalk, surveil, or violate the rights of any person, or to engage in unlawful conduct;
  • Use the Service to make decisions about consumer credit, employment, housing, insurance, or other purposes regulated by the U.S. Fair Credit Reporting Act ("FCRA") or analogous laws — the Service is not a consumer reporting agency and Reports are not consumer reports;
  • Submit malicious code, attempt to compromise the security of the Service, or interfere with other users' access.

We may enforce these restrictions through technical measures (rate limits, blocks) and may suspend or terminate the Account of any user we reasonably believe is in breach. Nothing in this Section limits non-waivable statutory consumer rights.

6. Third-Party Data and "AS-IS" Disclaimer

Reports incorporate Third-Party Data — including, without limitation, traffic estimates, keyword and backlink data, channel signals from public social and video platforms, SERP samples, and public domain registration metadata, sourced from various third-party providers. We make no representation or warranty as to the accuracy, completeness, freshness, or fitness for any purpose of Third-Party Data. Traffic, revenue, and market-share figures are estimates; they are inherently approximate and may differ materially from ground truth, from the source provider's own current figures, or from competing providers' figures. Third-Party Data may be cached, delayed (typically one to eight weeks for syndicated traffic data), unavailable for small or new domains, or revoked by the source provider without notice — in which case affected features may degrade or disappear without credit.

You are solely responsible for verifying any Third-Party Data before relying on it for business, investment, legal, or regulated decisions. Reports may not be used as the basis for any FCRA-regulated purpose. References to companies, products, or trademarks in Reports are factual reporting and do not imply endorsement, affiliation, or sponsorship.

7. AI-Generated Content

Insights and Action Plans are generated by third-party large language models operating over the underlying data. AI output may be inaccurate, incomplete, outdated, biased, or fabricated ("hallucinated"). You must independently verify any AI-generated recommendation before acting on it. AI output does not constitute professional, financial, legal, investment, tax, accounting, or business advice. We do not warrant that any action taken in reliance on AI output will produce any specific commercial result, including but not limited to traffic growth, search-ranking improvement, revenue increase, customer acquisition, or competitive advantage. We may change the AI provider, model version, prompt structure, or generation parameters at any time without notice, and such changes may materially affect output style and quality.

8. Suspension and Termination

We may suspend or terminate your Account, with or without notice, for: (a) breach of these Terms, including Section 5; (b) suspected fraud or chargeback abuse; (c) non-payment beyond the grace period in Section 4.5; (d) any conduct that exposes us or other users to legal, reputational, or operational risk; or (e) where required by applicable law or by a third-party data provider whose terms we must enforce. On termination for cause, fees paid are not refunded, Allowance and Top-Up balances are forfeited (subject to fraud-prevention provisions in the Refund Policy), and you remain liable for amounts due. You may terminate your Account at any time per Section 3; Sections 6, 7, 9, 10, 11, 12, 14, and 15 survive termination.

Programmatic scraping or automated abuse in breach of Section 5 — zero tolerance. Where we detect access, extraction, mirroring, or caching of the Service by programmatic means in breach of Section 5, we will (i) immediately suspend or terminate the Account without prior notice, (ii) refuse all forms of refund — including any matrix window otherwise available under the Refund Policy and the summary in Section 9 — and (iii) reserve the right to recover losses, damages, and reasonable enforcement costs caused by such conduct. This provision does not limit non-waivable statutory consumer rights.

9. Refunds — Summary

Detailed refund eligibility is set out in the Refund Policy, which is incorporated into these Terms by reference. In short: because the Service delivers digital data immediately upon access, all fees are non-refundable except (a) first-time annual subscriptions within 7 calendar days of purchase (refund equals the annual fee minus one month at the monthly rate, less a 5% processing fee), (b) automatic credit refunds for failed Reports, and (c) non-waivable statutory consumer rights (including the EU/UK 14-day cooling-off right). Monthly subscriptions, Report Top-Ups, Packs, and the monthly Allowance are not refundable. Refunds are refused for breaches of Section 5 (see Section 8 above).

10. Intellectual Property

10.1 Our property

The Service, its software, design, brand, dataset, aggregations, prompts, model configurations, and all related intellectual property are owned by the Operator (or its licensors). Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for the term of your subscription or, for one-time Top-Ups, for the duration of your access to the corresponding Reports.

10.2 Reports — your license

For each Report you generate and pay for, we grant you a perpetual, non-exclusive, non-transferable license to use that Report internally for your own research, decision-making, and business operations, and to reference quoted portions externally with attribution. Ownership of the Report (including the underlying compilation, structure, and AI-generated narrative) remains with us, and the redistribution restrictions in Section 5 apply.

10.3 Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without obligation to you.

10.4 Third-party marks

Trademarks, logos, and product names of third parties that appear in Reports belong to their respective owners. Their use is descriptive and does not imply affiliation, sponsorship, or endorsement.

11. DMCA / Copyright Notice and Takedown

If you believe content available through the Service infringes your copyright, send a notice to [email protected] (subject line: "DMCA Notice") containing the elements required by 17 U.S.C. § 512(c)(3): (i) your physical or electronic signature; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the allegedly infringing material and its location (URL); (iv) your contact information; (v) a statement of good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the copyright owner's behalf. We will respond to valid notices and, where appropriate, remove the material and notify the affected user, who may submit a counter-notice. We terminate the Accounts of repeat infringers in appropriate circumstances.

12. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIRD-PARTY DATA WILL REMAIN AVAILABLE. WE DO NOT GUARANTEE THAT USE OF THE SERVICE WILL PRODUCE ANY COMMERCIAL OUTCOME, INCLUDING TRAFFIC GROWTH, RANKING IMPROVEMENT, REVENUE INCREASE, OR BUSINESS SUCCESS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD 100, OR (B) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, AND IN THOSE JURISDICTIONS LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

13. Your Data on Termination

When you delete your Account, we soft-delete your Account record and personal data and purge it within 30 days, except where retention is required by law (e.g., billing records held for tax-compliance periods). Reports you have generated are available for export from your Settings until the deletion is finalized; after purge they are not retrievable. Revoking the Service's authorization in your Google account marks the Account as dormant; data retention and purge then follow the same 30-day schedule from the date dormancy is detected. Aggregated, de-identified usage statistics may be retained indefinitely.

14. Governing Law, Dispute Resolution, and Venue

14.1 Governing law

These Terms are governed by the laws of [YOUR JURISDICTION] (to be specified by the Operator based on the residency of the natural person operating the Service), excluding its conflict-of-laws principles. Where applicable, the United Nations Convention on Contracts for the International Sale of Goods is excluded.

14.2 Informal resolution first

Before initiating any formal proceeding, you agree to contact us at [email protected] and negotiate in good faith for 30 days to resolve the dispute.

14.3 Binding arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered under the AAA Consumer Arbitration Rules (or, if AAA is unavailable, JAMS' equivalent rules) before a single arbitrator, with the seat of arbitration in [YOUR JURISDICTION] and proceedings conducted in English. The arbitrator's award is final and may be entered in any court of competent jurisdiction. Either party may bring an individual action in small-claims court as an alternative to arbitration where the claim falls within that court's jurisdiction.

14.4 Class-action waiver

Disputes must be brought on an individual basis. You waive any right to participate in a class, collective, consolidated, or representative proceeding. If this waiver is held unenforceable in any forum, the entire arbitration agreement is severed for that user and that user only, and the dispute will proceed in court.

14.5 Consumer-protection rights

Nothing in this Section limits mandatory consumer-protection rights that you may have under the law of your country of residence. EEA and UK consumers may bring claims in their country of residence in accordance with EU Regulation 1215/2012 and analogous UK law.

15. General

Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any in-product notices, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability and waiver. If any provision is held invalid, the remaining provisions remain in force. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets, with notice.

Force majeure. Neither party is liable for delay or failure due to events beyond reasonable control, including outages of third-party providers (Stripe, Vercel, Neon, AI providers, Third-Party Data sources).

Changes. We may update these Terms from time to time. Material changes will be notified by email and via an in-product banner at least 14 days before they take effect; continued use after the effective date constitutes acceptance. Non-material changes (clarifications, typos, formatting) take effect on posting.

Notices. Notices to us must be sent to [email protected]. Notices to you will be sent to the email address associated with your Account.

Contact. Questions about these Terms: [email protected].